We aim to reply within 1 to 2 business days.
Email us anytime
To help us sort things out quickly, include your ThriftPop username and, if it is about an order, the order number.
My item has not arrived. Check the tracking on the order screen first. If tracking has not moved or the delivery date has passed, message the seller from the order, then email us if it is not resolved. Buyer Protection covers items that never arrive.
The item is not as described. After delivery you have 3 days to check the item and either approve the order or report a problem. Report it in the app and we will step in. Flaws that the listing disclosed in its description and photos are not eligible for a refund.
When is my order complete? Once you confirm the item is as described, or automatically 3 days after delivery if nothing is reported.
When do I get paid? Your earnings move into your ThriftPop wallet once the buyer confirms the item is as described, or automatically 3 days after delivery. From the wallet you can spend the balance in the app or withdraw it to your bank.
How do I ship? Open the sold order and buy a prepaid label in the app. Pack the item, attach the label and drop it off. Tracking is added to the order for you. Some large items use postage the seller arranges instead; on those orders the seller enters the tracking number on the order screen. Either way, please ship within 7 days. Your deadline is met the moment the carrier scans the parcel.
What does it cost to sell? Listing and selling are free. Sellers receive the full item price. Buyers pay shipping and a ThriftPop fee, shown as its own line at checkout.
Change your photo, bio or sizes. Everything lives under the Profile tab, including your saved sizes for Fit Match.
Blocking and reporting. You can report a listing or block a user directly in the app. We review every report.
Delete your account. Email support@thriftpopapp.com from the address on your account and we will remove it, along with your personal data, except records we are required to keep such as completed order and tax records.
Safety tip: always keep payments and messages inside ThriftPop. Deals moved off the app lose Buyer Protection, and we cannot help resolve them.
Counterfeit items are not allowed on ThriftPop; our What you can and cannot sell page spells this out. If you own a brand, trademark or copyright and believe a listing infringes it, email support@thriftpopapp.com with the subject line IP report and include: a link to the listing, the brand or work you own, your name, company and contact details, and a statement that you have a good faith belief the listing is not authorized. We review every report, remove infringing listings, and suspend repeat offenders.
The full rules live on ThriftPop, readable without an account: Buyer Protection, Seller Protection, Shipping Policy, Returns and Refunds, Community Guidelines and What you can and cannot sell.
Read our Privacy Policy and Terms of Service.
